About the Role
A growing EdTech platform is looking for a Customer Success Manager to join its expanding team on a fully remote basis. You will be responsible for onboarding new clients, driving platform adoption and ensuring high renewal rates across a portfolio of education sector accounts.
What You Will Be Doing
- Onboarding new clients and managing the implementation and training process
- Building strong relationships with key stakeholders across your account portfolio
- Conducting regular business reviews to demonstrate value and identify growth opportunities
- Monitoring account health and proactively addressing risks to renewal
- Working with the product team to relay customer feedback and influence the product roadmap
What We Are Looking For
- Experience in a customer success, account management or client services role in a SaaS environment
- Strong relationship management skills with the ability to engage stakeholders at multiple levels
- A proactive approach to identifying and solving client challenges
- Experience in the education sector is advantageous but not essential
- Excellent written and verbal communication skills
Interested in this role? Contact the Psixty UK team with your CV and a brief note about your background. We will be in touch within 4 working hours.
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